1. Without breaching confidentiality: (a) How did you get this mediation? The person who owns the business is a friend who knew I was just starting out and asked if I could help with an issue she was having with a couple of her staff. I had done some presentation/facilitation work with her previously. It was […]
K’s first mediation Read More »
This book focuses on coaching neurodivergent individuals about their experiences at work. The introduction states that the book supports existing coaching practitioners, managers and community leaders to understand the essentials of neurodivergence, a term that encompasses ADHD, autism, dyslexia, dyspraxia and Tourette’s syndrome, and how these diagnoses require specific coaching approaches to support individuals to
This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Conflict management: A multidisciplinary field While there are designated conflict management scholars and practitioners, many ideas that inform both theory and
There is very little written directly about marketing ethics in the field of conflict resolution. A notable exception is a paper written by Rachael Field and Neal Wood in 2005 about marketing mediation ethically. They caution that “at its present stage of development in Australia, there continues to be a significant level of rhetoric associated
CRITICAL REFLECTION: Ethical marketing of conflict resolution services Read More »
This New York Times bestseller is not new – it was first published in 1997 and updated in 2012. But this short and to the point book on marketing services is essential reading for anyone working on developing a conflict-related services practice. It provides a clear distinction between approaches to marketing a product, and what
*This article was written by Debra Farrelly, one of our Conflict Leadership Program members, after our June group sessions focused on this topic. For conflict practitioners, intuition seems to play a pivotal role in understanding and addressing the unspoken needs and underlying issues that arise in challenging conflict situations. But how reliable is your intuition,
Intuition: Do you trust it? Read More »
To be clear at the outset, this isn’t a book about conflict, at least not in the sense that I am usually discussing. However, it is a book about conflict about language and how we use it. And as language is one of our primary tools in conflict and how we manage it, you could
I don’t usually review PhD theses, but this one caught my attention and has some really interesting ideas. In her thesis, Emily comes up with some persuasive arguments to explain the conundrum that there is a high social need for conflict resolution services, but low market demand. She identifies practitioners’ assumptions, expectations and knowledge about
I recently reviewed the book Elastic by Leonard Mlodinow and have been thinking more about his discussion on how we understand what someone is saying to us. He explains that when you are listening to someone speak, rather than trying to decide the meaning of each word as it is spoken, your brain keeps the
The power of slowing down communication Read More »
I first came across the concept of liminal spaces when I was doing my Narrative Coach training with Dr David Drake. He talks about liminal spaces and thresholds between stages in his coaching model. These are “in between” spaces in which the client has the opportunity to make a choice to move into a new
WHAT I’VE BEEN READING: Liminal thinking by Dave Gray. Read More »
