Thanks to Rebecca Kornmehl for recommending this book to me! I learnt so much from this book that is essential for my role as parent of an autistic child, and a practitioner who frequently works with neurodivergent clients. Most importantly, the book helped me understand better the distinction between autism as seen through a pathology […]
WHAT I’VE BEEN READING: Neuroqueer Heresies by Nick Walker Read More »
I recently had an interesting conversation with someone who started out by describing their boss as a “narcissistic personality” and who was looking for some advice about how to get them to change their behaviours towards staff. Work with behaviours, not labels The first step is to emphasize the importance of avoiding labelling the boss
When the Boss Is Exhibiting Challenging Behaviours Read More »
I’m a big fan of Malcolm Gladwell’s books, they are always a terrific read, even if he is prone to overstatements and lack of rigorous research. In this latest book, he reviews his earlier book The Tipping Point and its hypothesis that little things can make a big difference. Twenty-five years later, it’s a very
WHAT I’VE BEEN READING: Revenge of the Tipping Point, by Malcolm Gladwell Read More »
In the world of mediation, professionals frequently encounter complex ethical dilemmas that require careful consideration and judgment. Recently, a discussion among mediators explored such challenges in depth, providing valuable insights into the ethical intricacies of the profession. This blog post delves into the key themes discussed, focusing on the delicate balance mediators must maintain between
Navigating Ethical Dilemmas in Mediation: Insights from Practitioners Read More »
Coleman argues that there are three different criteria for how we might adapt our interpersonal conflict strategies: relational importance, goal type, power differences. These different criteria lead to seven basic types of interpersonal situations. These include: where the conflict is of low importance (independence), compassionate responsibility (high power, cooperative goals), partnership (equal power, cooperative), cooperative
REAL WORLD INSIGHTS: How we adapt our interpersonal conflict strategies Read More »
Peter Coleman’s research has identified the four most challenging conditions or “derailers” of mediation as: High intensity conflict: higher levels of destructiveness, emotionality, and intransigence; High degrees of constraints or limitations on the mediation: including legal and time constraints and constituent pressure; Highly competitive relationships between the disputants; and The covert nature of the issues
REAL WORLD INSIGHTS: Peter Coleman’s “Adaptive Mediation” Read More »
In many workplaces, policies around conflict between employees say something to the effect that the person should first try to resolve the matter directly with the person with whom they are in conflict. If that is not successful or not possible, then they should raise the matter with their line manager, and/or a representative from
Can AI act as a conflict management coach? Read More »
This book was first published in 2015 and updated in 2022. I’m sure with the speed of technology developments they could probably write another edition already! The authors are a father, Richard, who has spent more than 30 years working on transforming the way that lawyers and courts work. His co-author son Daniel is an
Peter Coleman is one of the most prolific academics in the field of conflict resolution. He has published many articles and has even developed apps to support people to engage more effectively in conflict. This article is a kind of compilation of his work, with links to many other resources. There is so much in
REAL WORLD INSIGHTS: Conflict Intelligence Read More »
This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict
Insights from cognitive psychology: Applying priming to conflict management Read More »
