In many workplaces, policies around conflict between employees say something to the effect that the person should first try to resolve the matter directly with the person with whom they are in conflict. If that is not successful or not possible, then they should raise the matter with their line manager, and/or a representative from […]
Can AI act as a conflict management coach? Read More »
This book was first published in 2015 and updated in 2022. I’m sure with the speed of technology developments they could probably write another edition already! The authors are a father, Richard, who has spent more than 30 years working on transforming the way that lawyers and courts work. His co-author son Daniel is an
Peter Coleman is one of the most prolific academics in the field of conflict resolution. He has published many articles and has even developed apps to support people to engage more effectively in conflict. This article is a kind of compilation of his work, with links to many other resources. There is so much in
REAL WORLD INSIGHTS: Conflict Intelligence Read More »
This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict
Insights from cognitive psychology: Applying priming to conflict management Read More »
This book is about how to develop artistry (not mastery) in your coaching. It’s not about adding tools to your toolkit. It’s not about developing your skills, or learning new clever questions to add to your repertoire. Rather it’s about how you, as a person, show up in your coaching relationships. The overall question the
When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork! It’s also important to remember that each client may need different types of paperwork, so you adapt and
TIPS FOR NEW PRACTITIONERS: Getting your documents in order Read More »
I have read a lot of books about autism, but this is honestly one of the best. Written by Autistic professor of social psychology, Dr Devon Price, this book explores Autism as a social disability, in a world in which conforming to neurotypical expectations is desired and frequently required. The book describes the experiences of
WHAT I’VE BEEN READING: Unmasking Autism, by Devon Price Read More »
Anyone who has had a pet will know that they become part of the family. However, many legal systems across the world still consider pets to be “property” to be distributed when relationships break down. While some jurisdictions treat pets as sentient beings, not just an item of property, this doesn’t necessarily make the decision
One question to think about at the very start is what is your purpose for gathering feedback / testimonials? It is always useful to gather feedback to constantly improve your services, but it’s important not to ask for feedback when what you are really looking for are testimonials for marketing purposes. Transparency is essential. In
Marketing with testimonials Read More »
“[T]oo many of us have grown up in a world where we have forgotten, never learned, or were not even exposed to the skills needed to talk about hard topics in a productive way.” Steven Collis is a law professor who specialises in the First Amendment. He explains that this means that he gets paid
