People in conflict often suffer from an overinflated sense of certainty. They KNOW they are right, they KNOW the other person is wrong, and they KNOW what the right outcome is. Usually, though, once we explore those things in more detail, reality is not quite so certain. There are gaps, inconsistencies, improbabilities, wishful thinking… lots […]
WHAT I’VE BEEN READING: On Being Certain by Robert A. Burton Read More »
I’m a big fan of Malcolm Gladwell’s books. He is skilled at presenting complex topics based on solid research in an accessible and engaging way. I’ve just finished reading his latest book “Talking to Strangers” and so much of it is relevant to how we engage in conflict. We tend to think we know others
WHAT I’VE BEEN READING: Talking to Strangers by Malcolm Gladwell Read More »
Conflict can arise within any organisation, no matter how harmonious it may be. Conflict within the workplace is one of the largest avoidable costs to any business, and yet, it is perhaps the most overlooked. In fact, the cost of conflict to the economy is estimated to be in the tens of billions each year.
The Hidden Costs of Conflict (and how to avoid them) Read More »
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