Becoming a Conflict Competent Leader by Craig Runde and Tim Flanagan
This book now in its 2nd Edition, is essential reading for every manager in every kind of organization. The book provides an overview of conflict dynamics, destructive and constructive responses to conflict, how to manage emotions in conflict, reflective practice, and creating a workplace that has a positive conflict culture and systems to support it.
In the authors’ words: “We believe that conflict competent leaders understand the dynamics of conflict, are aware of their strengths and developmental opportunities for handling personal conflict, model appropriate behaviors when engaged in conflict, find ways to foster constructive responses among others while reducing or avoiding destructive responses, and encourage the development of a conflict competent organization through systems and culture.”
