Bill Eddy, co-founder of the High Conflict Institute, is well known for his work on managing conflict with what he calls “high conflict people” (HCPs). This book provides a range of process and intervention tips (including scripts for what to say in specific situations) to help mediators work with HCP in a range of conflict […]

I read this book like a novel, unable to put it down! The book explores a number of case studies of high conflict, and analyses the conditions that led to the conflict and how the people involved managed to escape from the high conflict trap. One of the case studies involved the “father of mediation”

I’ve been reading and writing a lot about empathy recently, as part of my Working With Emotions in Conflict course, and more broadly. This book caught my attention and was fascinating reading. I do love an author who challenges some of the things we take for granted, and Bloom certainly does this. The book is

Ickes is a well known researcher in the area of empathic accuracy – in other words he studies how good people are at identifying others’ feelings. This book provides an easy way to follow and understand the research on this topic, without having to read all the dense academic papers. In many ways, this book

Unlike many books about conflict resolution which provide advice about what to do in our interactions with others, this book focuses on what we can do within ourselves. It’s a kind of mindfulness meets conflict approach to conflict transformation. The author explains that conflict is not some force outside us, happening to us. Rather it

I posted this book review a few years ago, but I recently re-read the book in preparation for the webinar I ran earlier this week. This book is such a great resource, I’m re-posting the review today. This book is powerful, and essential reading for anyone who works with people in conflict. It will challenge