Warren Berger, the author of The Book Of Beautiful Questions, describes himself as a “questionologist”. His background as a journalist sparked his interest in questions as a tool for gathering information for a story, but he realised that questioning was also useful for solving problems, being creative and developing connections. Research has shown that children […]

This book, by the founder of Pixar Animation, is not directly about managing conflict. It is an inspiring lesson about leadership and creativity. But these things are always related. Catmull acknowledges that any organisation will always have problems (conflict is one) and that many of them are hidden from view. He explains that leaders have

Wow! On the cover Brené Brown says this book “shakes you by the shoulders” but for me it was more like a slap in the face! It’s a very personal, at times disjointed, collection of Glennon Doyle’s personal reflections on her life and experiences. True to form, she doesn’t write it to please the reader.

What I’ve been reading: Boundaries for Leaders, by Dr Henry Cloud. This book is a must-read for anyone who manages conflict in the workplace. Boundaries are an essential part of good conflict management and leadership. In this book, Dr Henry Cloud explains that boundaries help leaders manage themselves and lead others. They support and enhance

Amazon keeps suggesting for me books written by evolutionary psychologists. It’s not an area I thought I had a particular interest in, but some of the books and concepts are fascinating. The title of this one caught my attention immediately, because so many of my conflict clients accuse others of hypocrisy. Like blame, it seems

People in conflict often suffer from an overinflated sense of certainty. They KNOW they are right, they KNOW the other person is wrong, and they KNOW what the right outcome is. Usually, though, once we explore those things in more detail, reality is not quite so certain. There are gaps, inconsistencies, improbabilities, wishful thinking… lots

I’m a big fan of Malcolm Gladwell’s books. He is skilled at presenting complex topics based on solid research in an accessible and engaging way. I’ve just finished reading his latest book “Talking to Strangers” and so much of it is relevant to how we engage in conflict. We tend to think we know others