WHAT I’VE BEEN READING: Right Kind of Wrong by Amy Edmondson
Amy Edmondson is best known for pioneering the concept of psychological safety. In her latest book, she explores the upsides of failure, and how to fail well (one condition to do this in an organisation is, not surprisingly, psychological safety). The book is in two parts – the first explores the concept of failure, and
CRITICAL REFLECTION: Is face-to-face better than online?
I’ve been asked a few times lately about the benefits of face-to-face versus online work with clients, and also whether it’s better to require clients to have their video cameras turned on when working online. Most people instinctively seem to prefer working with clients in person, and if working online, prefer everyone to have their
WHAT I’VE BEEN READING: Positive Provocation by Robert Biswas-Diener
If you’ve been following me for a while, you’ll know I love a bit of provocation (in the nicest interpretation of that word)! I love to be challenged to think differently and deeper about things, and I love to positively provoke others to do the same. This is exactly my kind of book! The book
WHAT I’VE BEEN READING: The Extended Mind by Annie Murphy Paul
This book, subtitled “the power of thinking outside the brain” caught my attention! It complements other books I’ve reviewed recently like Mind in Motion and Thinking With Your Hands. This book is in three parts – thinking with our bodies (sensations, movement, gesture), thinking with our surroundings (natural and built spaces, the space of ideas),
WHAT I’VE BEEN READING: Dispute Resolution in Australia: Cases, Commentaries and Materials, 5th Ed. By David Spencer, Lisa Barry and Lola Akin Ojelabi
This recently released 5th Edition is an enormous book – 881 pages in total! That in itself is a compliment to the field of dispute resolution, in that it demonstrates the wealth of resources that are now available to inform and support our practice. Chapters cover topics including understanding conflict, conflict resolution processes (negotiation, mediation,
Intuition as a conflict practitioner
Working with people in conflict, whether as a conflict management coach or a mediator, is a complex and uncertain activity. While practitioners usually follow some kind of process in their work, what they do within those processes involves a great deal of flexibility and choice. There is rarely one “right” choice for whether or how