Blogs

Leadership on the line by Ronald Heifetz and Marty Linsky Real leadership surfaces conflict … and causes pain. This book starts with that premise and then suggests strategies for personal survival as a leader. Strategies include some common conflict management techniques (such as going to the balcony to get a big picture about what is

Resolving Conflicts at Work: Ten strategies for everyone on the job by Kenneth Cloke and Joan Goldsmith This book provides ten specific strategies that can create a conflict positive workplace – an organization in which conflict is managed well and leads to positive transformation. The authors see conflict as an opportunity for leadership, and suggest

Becoming a Conflict Competent Leader by Craig Runde and Tim Flanagan This book now in its 2nd Edition, is essential reading for every manager in every kind of organization. The book provides an overview of conflict dynamics, destructive and constructive responses to conflict, how to manage emotions in conflict, reflective practice, and creating a workplace

Seeing what others don’t: The remarkable ways we gain insights, by Gary Klein Much of my work as a coach is supporting clients to gain insights into their experiences and their choices moving forward. As a narrative coach, I connected Klein’s description of insights as things that “shook people loose from their initial stories” and

Building agreement: using emotions as you negotiate By Roger Fisher and Daniel Shapiro This book, by two of the very big names in conflict resolution at Harvard, is based on the premise that the best way to manage emotions in conflict is to work on the underlying core concerns that cause those emotions. The authors