Blogs
You will find useful articles on conflict-related topics.
Enhancing Conflict Management Theory and Practice through Insights from Psychology and Neuroscience
This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Conflict management: A multidisciplinary field While there are designated conflict management scholars and practitioners, many ideas that inform both theory and
CRITICAL REFLECTION: Ethical marketing of conflict resolution services
There is very little written directly about marketing ethics in the field of conflict resolution. A notable exception is a paper written by Rachael Field and Neal Wood in 2005 about marketing mediation ethically. They caution that “at its present stage of development in Australia, there continues to be a significant level of rhetoric associated
WHAT I’VE BEEN READING: Selling the Invisible: A field guide to modern marketing by Harry Beckwithx
This New York Times bestseller is not new – it was first published in 1997 and updated in 2012. But this short and to the point book on marketing services is essential reading for anyone working on developing a conflict-related services practice. It provides a clear distinction between approaches to marketing a product, and what
Intuition: Do you trust it?
*This article was written by Debra Farrelly, one of our Conflict Leadership Program members, after our June group sessions focused on this topic. For conflict practitioners, intuition seems to play a pivotal role in understanding and addressing the unspoken needs and underlying issues that arise in challenging conflict situations. But how reliable is your intuition,
WHAT I’VE BEEN READING: Says who? A kinder, funner usage guide for everyone who cares about words by Anne Curzan
To be clear at the outset, this isn’t a book about conflict, at least not in the sense that I am usually discussing. However, it is a book about conflict about language and how we use it. And as language is one of our primary tools in conflict and how we manage it, you could
WHAT I’VE BEEN READING: A Brand New Narrative: Social Attitudes Toward Conflict Resolution and Inefficiency in Marketing and Branding by Emily Skinner
I don’t usually review PhD theses, but this one caught my attention and has some really interesting ideas. In her thesis, Emily comes up with some persuasive arguments to explain the conundrum that there is a high social need for conflict resolution services, but low market demand. She identifies practitioners’ assumptions, expectations and knowledge about