Blogs
You will find useful articles on conflict-related topics.
Motivating people to engage in conflict resolution services
When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics to try to motivate someone to do something tends not
WHAT I’VE BEEN READING: Neuroscience, Psychology and Conflict Management by Judith Rafferty
This book is a wealth of information and resources about how our brains work in conflict and how to work with them during conflict management and resolution. It includes well-researched and accessible content, as well as links to videos and other useful resources. The book introduces readers to foundational concepts in neuroscience, cognitive psychology, personality
WHAT I’VE BEEN READING: The Guide to Reflective Practice in Conflict Resolution, 2nd Edition by Michael Lang
I was very fortunate to be given the opportunity to read a final draft of this book before it’s officially published. I have been a huge fan of Michael’s work since reading his and Alison Taylor’s book The Making of a Mediator over 20 years ago. This book was a turning point in my approach
CRITICAL REFLECTION: Marketing settlement rates
In our Beyond the Table course, we have an entire module on ethics. But it doesn’t focus on the ethics of practice in the sense of what we do in the mediation or coaching room with the client. Rather, it focuses on the ethics of doing business in the conflict services field. We look at
Are frameworks useful to help understand complex conflict contexts?
Claire Holland and Judith Rafferty, conflict management specialists, academics, researchers and trainers with the Conflict Management Academy (CMA), say YES! According to Judith and Claire, frameworks are a useful way to break down and look at complicated conflict situations in a way that can bring greater awareness, understanding, and clarity to the situation. It’s not
WHAT I’VE BEEN READING: Staying with Conflict by Bernard Mayer
This book is not new, it’s been around since 2009, but it remains one of the few books about how to work with conflict that is not resolvable, or that may take many years to resolve. The book introduces the role of the conflict specialist (in contrast to the more limited ‘conflict resolver’ and their