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Complaints

If you have concerns or a complaint, here’s what you should do:

  1. Contact us to let us know you have a concern/complaint. You can do this by using the form below, or by emailing our Director Samantha Hardy at sam@conflictmanagementacademy.com or phoning her on +61 (0)407 140 860. If you don’t feel comfortable addressing this with our director, you can contact our external complaints handler, The Resolution Network by email help@resolutionnetwork.com.au or telephone: 1300 392 312. Alternatively, you can contact the AMDRAS board at info@amdras.au.
  2. We will be in touch with you within 3 working days to discuss your concerns and identify whether we can resolve them immediately or whether further steps need to be taken.
  3. If further steps are needed, we will contact you within 14 days with a detailed plan for managing your concerns, including time frames for various steps to be taken.

 
 
 
How would you like us to contact you?
My complaint relates to:
(tick all that apply)