When I was approached by some developers who were working on an AI tool to provide conflict support to employees for low level conflict in organisations, I was sceptical but curious. I agreed to come on board as an adviser. The developers then ‘trained’ their AI tool using my REAL Conflict Coaching System. When I saw the results of this training, I was astonished. It’s not perfect, but which coach ever is? It’s not exactly coaching as I’d describe it, more like a human resources professional with good knowledge and skills in workplace conflict management. But it has real potential.
Would you like to see the iResolve app (in its current stage of development) in action? I have permission to give a demo to people who are interested, in return for your feedback.
About your presenter
Dr Samantha Hardy is the Director and Lead Trainer and Coach for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™.
Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.
In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.
Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.
Sam has also published widely in conflict resolution, including her latest book Conflict Coaching Fundamentals: Working with Conflict Stories.
