Events

www.conflictmanagementacademy.com/webinar-ai-conflict-coach-registration/ When I was approached by some developers who were working on an AI tool to provide conflict support to employees for low level conflict in organisations, I was sceptical but curious. I agreed to come on board as an adviser. The developers then ‘trained’ their AI tool using my REAL Conflict Coaching System. When […]

www.conflictmanagementacademy.com/webinar-effective-communication-to-engage-prospective-mediation-clients-registration/ Professor Stokoe has conducted some fascinating research using conversation analysis of initial calls to mediation services. Perhaps unexpectedly, the research found that using words like ‘voluntary’ and ‘impartial’ to describe the mediation process, were not helpful. She will explain how instead, using a technique that described the mediation process itself, with fluency and without […]