WEBINAR: Effective communication to engage prospective mediation clients
www.conflictmanagementacademy.com/webinar-effective-communication-to-engage-prospective-mediation-clients-registration/ Professor Stokoe has conducted some fascinating research using conversation analysis of initial calls to mediation services. Perhaps unexpectedly, the research found that using words like ‘voluntary’ and ‘impartial’ to describe the mediation process, were not helpful. She will explain how instead, using a technique that described the mediation process itself, with fluency and without […]