Activities

Auto Antics Read the following story (from both Lee’s and Mr Sherry’s perspectives).  Then identify for each of them their (1) substantive; (2) procedural; and (3) psychological interests.  Can you think of a solution that might address all (or at least most) of both of their interests? Lee’s Facts Lee is a university student.  He […]

Watch the following video and identify the buyer’s and the seller’s substantive, process and psychological needs:

Pat and Fazni work in a government department. Pat is a team leader, and Fazni is a member of another team. They attend a meeting in which Pat presents a report on an important project. Pat is very enthusiastic about the project and the outcomes that his team has achieved.  During Pat’s presentation, he notices that

[Activity designed by Phil Race and adapted for use here.] Read the paragraph below, then you have ten minutes to record for each statement whether you think it is true, false, or you don’t know.  A business man had just turned off the lights in a store when a man appeared and demanded money. The owner

This quiz will test your understanding of the content of the REAL Conflict Competency Course and help you revise what you have learnt.