fbpx

Conflict Management

How much choice do you give your clients?

If you read my previous newsletter about trauma informed practice in conflict resolution, you will recall that one of the core trauma-informed principles is client choice. Choice is important for clients who have experienced trauma, but providing choice is also good practice for all clients. Choice supports empowerment and self-determination, which is important for conflict management, resolution

How much choice do you give your clients? Read More »

Trauma informed practice in conflict resolution

What is trauma informed practice? There is a lot of talk at the moment about trauma, and the need for a broad range of practitioners to ensure that their practice is “trauma-informed”.  This includes anyone who works with people who may have experienced trauma, not just those who provide therapeutic services to survivors of trauma.  Having a

Trauma informed practice in conflict resolution Read More »

Empathy and compassion fatigue and the conflict practitioner

Empathy and compassion fatigue exists across a diverse range of professionals, particularly those who deal with clients who are experiencing strong emotions. Practitioners who work with people in conflict are no stranger to strong emotions, particularly those that are considered “negative” such as anger and frustration. It is important that conflict practitioners are aware of the

Empathy and compassion fatigue and the conflict practitioner Read More »

The practitioner’s emotions in conflict

Along with the people involved in conflict, the practitioners supporting them also experience emotions before, during and after any interactions. The practitioners’ emotions may have an impact (positive or negative) on the clients, and the reverse is also true – the clients’ emotions may have an impact (positive or negative) on the practitioner. Why is it

The practitioner’s emotions in conflict Read More »

Strategies for working with emotions in mediation

I’ve recently been exploring different ways that mediators can work with emotions in conflict. It’s surprising how many different things mediators do! Here’s a compilation of strategies I found that mediators reported using. Which ones they used seems to depend very much on the model of mediation, the personal style and preferences of the mediator,

Strategies for working with emotions in mediation Read More »