In many workplaces, policies around conflict between employees say something to the effect that the person should first try to resolve the matter directly with the person with whom they are in conflict. If that is not successful or not possible, then they should raise the matter with their line manager, and/or a representative from […]
Can AI act as a conflict management coach? Read More »
Peter Coleman is one of the most prolific academics in the field of conflict resolution. He has published many articles and has even developed apps to support people to engage more effectively in conflict. This article is a kind of compilation of his work, with links to many other resources. There is so much in
REAL WORLD INSIGHTS: Conflict Intelligence Read More »
This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict
Insights from cognitive psychology: Applying priming to conflict management Read More »
When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork! It’s also important to remember that each client may need different types of paperwork, so you adapt and
TIPS FOR NEW PRACTITIONERS: Getting your documents in order Read More »
One question to think about at the very start is what is your purpose for gathering feedback / testimonials? It is always useful to gather feedback to constantly improve your services, but it’s important not to ask for feedback when what you are really looking for are testimonials for marketing purposes. Transparency is essential. In
Marketing with testimonials Read More »
This article was published by Andrew B. Mamo in the 2023 issue of the Mississippi Law Journal. It’s LONG – 64 pages – so I’m going to give you an overview of the main points and some questions to think about. In this article, Mamo questions what self-determination means and why it is considered important
Re-thinking self-determination in mediation Read More »
There is very little written directly about marketing ethics in the field of conflict resolution. A notable exception is a paper written by Rachael Field and Neal Wood in 2005 about marketing mediation ethically. They caution that “at its present stage of development in Australia, there continues to be a significant level of rhetoric associated
CRITICAL REFLECTION: Ethical marketing of conflict resolution services Read More »
In my work with clients in conflict, I constantly find that they have missed many opportunities to manage conflict more effectively. In particular, they often fail to set appropriate boundaries (or ANY boundaries) to allow themselves to be at their best in conflict situations. Boundaries are a fundamental part of preventing unnecessary conflict, and managing
Boundaries in conflict Read More »
When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics to try to motivate someone to do something tends not
Motivating people to engage in conflict resolution services Read More »
In our Beyond the Table course, we have an entire module on ethics. But it doesn’t focus on the ethics of practice in the sense of what we do in the mediation or coaching room with the client. Rather, it focuses on the ethics of doing business in the conflict services field. We look at
CRITICAL REFLECTION: Marketing settlement rates Read More »
