I recently had an interesting conversation with someone who started out by describing their boss as a “narcissistic personality” and who was looking for some advice about how to get them to change their behaviours towards staff. Work with behaviours, not labels The first step is to emphasize the importance of avoiding labelling the boss […]
When the Boss Is Exhibiting Challenging Behaviours Read More »
In the world of mediation, professionals frequently encounter complex ethical dilemmas that require careful consideration and judgment. Recently, a discussion among mediators explored such challenges in depth, providing valuable insights into the ethical intricacies of the profession. This blog post delves into the key themes discussed, focusing on the delicate balance mediators must maintain between
Navigating Ethical Dilemmas in Mediation: Insights from Practitioners Read More »
Coleman argues that there are three different criteria for how we might adapt our interpersonal conflict strategies: relational importance, goal type, power differences. These different criteria lead to seven basic types of interpersonal situations. These include: where the conflict is of low importance (independence), compassionate responsibility (high power, cooperative goals), partnership (equal power, cooperative), cooperative
REAL WORLD INSIGHTS: How we adapt our interpersonal conflict strategies Read More »
Peter Coleman’s research has identified the four most challenging conditions or “derailers” of mediation as: High intensity conflict: higher levels of destructiveness, emotionality, and intransigence; High degrees of constraints or limitations on the mediation: including legal and time constraints and constituent pressure; Highly competitive relationships between the disputants; and The covert nature of the issues
REAL WORLD INSIGHTS: Peter Coleman’s “Adaptive Mediation” Read More »
Peter Coleman is one of the most prolific academics in the field of conflict resolution. He has published many articles and has even developed apps to support people to engage more effectively in conflict. This article is a kind of compilation of his work, with links to many other resources. There is so much in
REAL WORLD INSIGHTS: Conflict Intelligence Read More »
This article was published by Andrew B. Mamo in the 2023 issue of the Mississippi Law Journal. It’s LONG – 64 pages – so I’m going to give you an overview of the main points and some questions to think about. In this article, Mamo questions what self-determination means and why it is considered important
Re-thinking self-determination in mediation Read More »
1. Without breaching confidentiality: (a) How did you get this mediation? Through linked in/ word of mouth (b) Briefly describe the conflict. Work place/ break down of communication between colleagues. 2. What pre-mediation information did you have? Conversation with CEO and both parties a one hour zoom intake. 3. What pre-mediation steps did you take?
F’s first mediation Read More »
1. Without breaching confidentiality: (a) How did you get this mediation? The person who owns the business is a friend who knew I was just starting out and asked if I could help with an issue she was having with a couple of her staff. I had done some presentation/facilitation work with her previously. It was
K’s first mediation Read More »
*This article was written by Debra Farrelly, one of our Conflict Leadership Program members, after our June group sessions focused on this topic. For conflict practitioners, intuition seems to play a pivotal role in understanding and addressing the unspoken needs and underlying issues that arise in challenging conflict situations. But how reliable is your intuition,
Intuition: Do you trust it? Read More »
I recently reviewed the book Elastic by Leonard Mlodinow and have been thinking more about his discussion on how we understand what someone is saying to us. He explains that when you are listening to someone speak, rather than trying to decide the meaning of each word as it is spoken, your brain keeps the
The power of slowing down communication Read More »
