fbpx

Conflict Resolution Skills

Strategies for working with emotions in mediation

Leave a Comment / Articles /

I’ve recently been exploring different ways that mediators can work with emotions in conflict. It’s surprising how many different things mediators do! Here’s a compilation of strategies I found that mediators reported using. Which ones they used seems to depend very much on the model of mediation, the personal style and preferences of the mediator, […]

Strategies for working with emotions in mediation Read More »

Reflecting back emotions – questioning some assumptions

Leave a Comment / Articles /

One of the core techniques we are taught as mediators and coaches is that when a person expresses their emotions (either directly or indirectly) we should “reflect them back”. Reflecting back a person’s emotions is supposedly helpful for showing that you understand how the person is feeling, validating the person’s emotional response, building rapport, demonstrating

Reflecting back emotions – questioning some assumptions Read More »