Curiosity is more than just a tool for gathering information. While curiosity can lead to an increase in our knowledge, it’s most useful when it also leads to greater understanding. However, curiosity is not just useful because of what it “gets” us, it can also change us, and be a force for meaningful connection and […]
Curiosity in conflict Read More »
Anyone who works with people in conflict understands the transformative power of perspective taking in resolving conflicts. In fact, a large part of the work of mediators and conflict management coaches involves supporting clients to see things from different perspectives. Perspective taking often results in: More information being disclosed Increased capacity to communicate in a
Perspective taking in conflict Read More »
For many practitioners who complete their mediation or conflict coach training, the challenges have only just begun. This can be a difficult field in which to establish yourself, market your business, and get clients. Great mediation and coaching skills are essential, but not sufficient to build and sustain a business. There are some particular attributes
The challenges in marketing conflict-related services Read More »
Conflict coaching (also called conflict management coaching) is: A one-on-one process involving someone trained as a coach AND trained in conflict dynamics; and a client who wishes to manage conflict more effectively (now or in the future), who are in a specific kind of (coaching) relationship aimed at changing the client’s mindset about conflict (and
What is conflict coaching? Read More »
I love a good “pros” and “cons” list, and today I’m sharing one that I put together about the things that I love about working in this field, and some things I wish were different. I’d really love to hear what you’d contribute to this list!
What I love (and what I wish were different) in the field of conflict resolution Read More »
I’ve been asked a few times lately about the benefits of face-to-face versus online work with clients, and also whether it’s better to require clients to have their video cameras turned on when working online. Most people instinctively seem to prefer working with clients in person, and if working online, prefer everyone to have their
CRITICAL REFLECTION: Is face-to-face better than online? Read More »
Working with people in conflict, whether as a conflict management coach or a mediator, is a complex and uncertain activity. While practitioners usually follow some kind of process in their work, what they do within those processes involves a great deal of flexibility and choice. There is rarely one “right” choice for whether or how
Intuition as a conflict practitioner Read More »
I recently ran a REAL Masterclass exploring the concept of High Conflict Personalities (HCPs). Many of the participants were looking for some quick fixes and easy tools to use when they came across HCPs in their practice. What they instead discovered was that this desire for a simple solution is in fact one of the
CRITICAL REFLECTION: High Conflict Personalities Read More »
“At a time when generational conflict – from work attitudes to cancel culture to “OK, Boomer” – is at a level not seen since the 1960s, separating the myths from the reality of generations is more important than ever.” Jean Twenge This book is absolutely fascinating. Twenge has collated data across many generations and then
WHAT I’VE BEEN READING: Generations by Jean M. Twenge Read More »
What is trust? The word trust can be used as a noun (something you have) or a verb (something you do). As a noun, trust can be defined as “assured reliance on the character, ability, strength or truth of someone or something” (Merriam-Webster) As a verb, trust can be defined as a belief that “someone
Trust between practitioner and client Read More »
