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Education

Growing a Mediation Practice: Practical Insights from the Field

The Conflict Management Academy offers regular Business Brainstorming Sessions as an accompaniment to our Beyond the Table course.  These sessions are facilitated by experienced mediator and successful business owner Megan Lewis. Here are some of the key insights and tips shared in the last session. Building a successful mediation practice takes more than just excellent […]

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Can a Mediator Provide Advice? Understanding the Boundaries in Australia

By Samantha Hardy and Claire Holland Mediators play a crucial role in helping parties resolve disputes, but can they actually provide advice? The answer is more nuanced than it may initially appear. In Australia, mediation is predominantly a facilitative process, meaning mediators do not make decisions for the parties. However, there are circumstances where a

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How We Describe What We Do: A Guide for Mediators

In one of our recent masterclasses at The Conflict Management Academy, we discussed some of our recent learning from Dr Emily Skinner and Professor Elizabeth Stokoe, and workshopped improved ways to describe what we do.  Here’s a summary of what we came up with. Thanks to participants (Debra Farrelly, Deb Black, Peter Hanson, Nurit Zubery,

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The Subtle Art of Impartiality: Lessons from Conversation Analysis

Recently, we had the privilege of hosting Professor Elizabeth Stokoe for a webinar on her research into how intake staff at UK mediation centres communicate with callers seeking information. As a psychologist specializing in conversation analysis, Professor Stokoe examines real interactions rather than those happening in artificial experimental settings. Her work provides valuable insights for

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Exploring the Diversity of Mediation

When someone says they’re a mediator, what image comes to mind? Probably someone who helps people in conflict work through their differences, right? Simple enough. But here’s the thing—mediators are not all the same. In fact, the mediation field is incredibly diverse, even though most practitioners don’t describe themselves beyond the generic label of “mediator.” There are many different

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Insights from cognitive psychology: Applying priming to conflict management

This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict

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TIPS FOR NEW PRACTITIONERS: Getting your documents in order

When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork!  It’s also important to remember that each client may need different types of paperwork, so you adapt and

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Enhancing Conflict Management Theory and Practice through Insights from Psychology and Neuroscience

This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Conflict management: A multidisciplinary field While there are designated conflict management scholars and practitioners, many ideas that inform both theory and

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