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Insights from cognitive psychology: Applying priming to conflict management

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This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict […]

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TIPS FOR NEW PRACTITIONERS: Getting your documents in order

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When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork!  It’s also important to remember that each client may need different types of paperwork, so you adapt and

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Enhancing Conflict Management Theory and Practice through Insights from Psychology and Neuroscience

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This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Conflict management: A multidisciplinary field While there are designated conflict management scholars and practitioners, many ideas that inform both theory and

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Motivating people to engage in conflict resolution services

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When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics to try to motivate someone to do something tends not

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Are frameworks useful to help understand complex conflict contexts?

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Claire Holland and Judith Rafferty, conflict management specialists, academics, researchers and trainers with the Conflict Management Academy (CMA), say YES! According to Judith and Claire, frameworks are a useful way to break down and look at complicated conflict situations in a way that can bring greater awareness, understanding, and clarity to the situation. It’s not

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