I recently ran a REAL Masterclass exploring the concept of High Conflict Personalities (HCPs). Many of the participants were looking for some quick fixes and easy tools to use when they came across HCPs in their practice. What they instead discovered was that this desire for a simple solution is in fact one of the […]
CRITICAL REFLECTION: High Conflict Personalities Read More »
I’ve recently been exploring different ways that mediators can work with emotions in conflict. It’s surprising how many different things mediators do! Here’s a compilation of strategies I found that mediators reported using. Which ones they used seems to depend very much on the model of mediation, the personal style and preferences of the mediator,
Strategies for working with emotions in mediation Read More »
One of the core techniques we are taught as mediators and coaches is that when a person expresses their emotions (either directly or indirectly) we should “reflect them back”. Reflecting back a person’s emotions is supposedly helpful for showing that you understand how the person is feeling, validating the person’s emotional response, building rapport, demonstrating
Reflecting back emotions – questioning some assumptions Read More »
