Mindfulness Archives - Conflict Management Academy

Insights from cognitive psychology: Applying priming to conflict management

Leave a Comment / Articles / Samantha Hardy

This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict […]

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TIPS FOR NEW PRACTITIONERS: Getting your documents in order

Leave a Comment / Articles / Samantha Hardy

When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork! It’s also important to remember that each client may need different types of paperwork, so you adapt and

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Marketing with testimonials

Leave a Comment / Articles / Samantha Hardy

One question to think about at the very start is what is your purpose for gathering feedback / testimonials? It is always useful to gather feedback to constantly improve your services, but it’s important not to ask for feedback when what you are really looking for are testimonials for marketing purposes. Transparency is essential. In

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The coaching relationship and the coaching space

Leave a Comment / Articles / Samantha Hardy

Who is involved in the coaching relationship? Coaching involves a relationship between at least two people – the coach and the person being coached (who may be called a client or a coachee – recognizing that not all people being coached are technically ‘clients’ of the coach). Coaching may sometimes involve more than two people

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The power of slowing down communication

Leave a Comment / Articles / Samantha Hardy

I recently reviewed the book Elastic by Leonard Mlodinow and have been thinking more about his discussion on how we understand what someone is saying to us. He explains that when you are listening to someone speak, rather than trying to decide the meaning of each word as it is spoken, your brain keeps the

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Curiosity in conflict

Leave a Comment / Articles / Samantha Hardy

Curiosity is more than just a tool for gathering information. While curiosity can lead to an increase in our knowledge, it’s most useful when it also leads to greater understanding. However, curiosity is not just useful because of what it “gets” us, it can also change us, and be a force for meaningful connection and

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Perspective taking in conflict

Leave a Comment / Articles / Samantha Hardy

Anyone who works with people in conflict understands the transformative power of perspective taking in resolving conflicts. In fact, a large part of the work of mediators and conflict management coaches involves supporting clients to see things from different perspectives. Perspective taking often results in: More information being disclosed Increased capacity to communicate in a

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WHAT I’VE BEEN READING: Generations by Jean M. Twenge

Leave a Comment / What I've Been Reading / Samantha Hardy

“At a time when generational conflict – from work attitudes to cancel culture to “OK, Boomer” – is at a level not seen since the 1960s, separating the myths from the reality of generations is more important than ever.” Jean Twenge This book is absolutely fascinating. Twenge has collated data across many generations and then

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How much choice do you give your clients?

Leave a Comment / Articles / Samantha Hardy

If you read my previous newsletter about trauma informed practice in conflict resolution, you will recall that one of the core trauma-informed principles is client choice. Choice is important for clients who have experienced trauma, but providing choice is also good practice for all clients. Choice supports empowerment and self-determination, which is important for conflict management, resolution

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Can a coach give advice to their clients?

Leave a Comment / Articles / Samantha Hardy

This topic is a hot one for many people in the coaching field, but it’s also relevant for people who work in mediation and other conflict resolution processes. What do we mean by advice? Before we get into some possible answers to this question, it’s important to clarify exactly what we are talking about when

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