The Conflict Management Academy offers a range of webinars on demand to support the development of your competence and confidence to manage conflict. These are also useful for CPD requirements for mediation and coaching accreditation.

Boundaries are essential to prevent unnecessary conflict, and to provide a safe framework for conflict when it arises. In this course you will learn to set effective boundaries in conflict situations, to allow you to act courageously and with integrity.

People often get trapped in their own conflict stories. This course explores how we typically tell conflict stories to ourselves and others, and how they tend to work against us managing our conflict effectively. It introduces some strategies to help people shift their conflict stories into one in which they are the hero of the next chapter.

Learn how to respond to challenging behaviours ethically and without accidental discrimination. The Ready for Anything challenging behaviour training program is divided into 3 core modules, which are each divided into segments totalling an hour in length. The first module teaches you how to appreciate challenging behaviors, the next teaches you to develop your own principles to respond, and the last focuses on how you can apply them in your day-to-day work life.

In this course you will examine the phenomenon of conflict in the modern workplace and develop the knowledge and skills to become the kind of leader who provides just the right kind of response to conflict as it arises – and the kind of leader who prevents unnecessary conflict.

This course applies the work of Brené Brown on courage to the conflict arena. Explore the dynamics of conflict and how they can make us vulnerable. Learn how to be courageous in conflict, so you can manage it effectively and confidently, and keep your integrity intact! Includes modules on values and integrity, armour and boundaries, curiosity and generosity, conflict stories and self-care in conflict.

REAL Conflict Coaching Fundamentals is an online training module designed to be completed at your own pace. During this course you will cover introductory materials relating to conflict and coaching, and you will learn and practise the REAL Conflict Coaching System and skills.

Discover what transformative mediation is all about. Separate the myths from the reality. Learn about the transformative theory of conflict and self-determination theory. Explore the three main practices of a transformative mediator. Examine how a transformative mediator would manage individual sessions, the mediator’s opening, power imbalances and challenging behaviour. Discover the answers to some common questions about transformative mediation.

As conflict support practitioners, we also need to be aware of the relationship between conflict and emotions, and how emotions can both hinder and help the way the conflict is managed. This course is designed to provide you with the knowledge and the skills to better support clients in conflict to recognise, regulate and express their emotions in a way that enables them to manage their conflict constructively.

If you are wanting to set up, or start marketing, your practice as a conflict management coach, a mediator, or a conflict consultant with a range of services, this course will get you started.  A highly practical program including modules on topics like finding your niche; identifying and attracting your ideal clients; setting up your website and promotional materials; social media and blogging; public speaking and training; and sales.

Combine monthly live small group sessions with access to all CCI Academy online courses, as well as an engaged peer support group. This program is for people who are really serious about leading people in times of conflict and working towards a more peaceful future. The program is by application only, and requires a commitment of 12 months.