Crying. We’ve all done it at least sometime in our lives. It’s surprisingly common in conflict situations. For practitioners who work with people in conflict, it’s often one of the situations in which we have to decide how we should respond. Someone is crying in front of us. What are our choices? In this webinar, you will learn all about how and why adults cry, and in what circumstances different interventions might be helpful.

In the webinar you will:

Learn about the scientific thinking about why adults cry.

Discover what research has shown are the most common reasons adults cry.

Consider the impact of a person crying on self and others observing them.

Review different possible responses to a person crying, particularly in a conflict interaction.

About your trainer

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.

Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.

Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.