This webinar is designed exclusively for conflict resolution practitioners, focusing on creating an inclusive client experience from start to finish. Learn how to design your services to be accessible to all by incorporating flexibility, offering tailored suggestions, and accommodating diverse needs without requiring justification. Discover practical strategies and examples to seamlessly integrate these accommodations into your normal processes, ensuring every client feels valued and understood.
In the webinar you will:
Discover how to map the client journey and identify areas where accessibility can be improved;
Learn how to work with diverse 'avatars' to explore areas of your client journey that could be improved;
Apply the principles of universal design to conflict resolution practice;
Review many examples of flexibility that you could easily incorporate into your practice.
About your trainer
Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.
Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach. In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.
