In the fast-paced world of workplace conflict, it can be hard to find time — and safe space — to step back, reflect, and connect with others doing similar work. Whether you’re mediating team tensions, investigating complaints, supporting leaders as a coach, or managing internal HR processes, this group is for you. It’s designed to bring together a diverse community of professionals working at the frontline of workplace conflict — mediators, investigators, consultants, HR managers, coaches, and more.

What is the purpose of the group?

This is not a training. It’s not a webinar. It’s something richer — a monthly space for reflective practice, peer support, and real-time discussion about the complex and changing world of workplace conflict. Together, we’ll explore questions like:

What are we noticing in workplace conflict right now?

How are organisations responding to conflict — and where are the gaps?

What ethical or practical dilemmas are we sitting with?

How do we take care of ourselves and stay grounded in the work?

Each session will also allow time for peer debriefing, topical issue exploration, and cross-sector insights, so you can draw on the experience of others — and contribute your own.

Who is it for?

This group is for both seasoned professionals and those newer to the field who want to think more deeply about their practice and expand their network.

You might be:

An external consultant or mediator who misses having a team to talk things through with

A solo HR manager navigating organisational change and internal tensions

A coach supporting clients dealing with conflict at work

An experienced investigator reflecting on complex cases and changing expectations

If workplace conflict is part of your professional world, you’re welcome.

How do sessions work?

The group will meet monthly via Zoom, for two hours per session. To make it accessible across schedules, we’re alternating meeting times:

Morning sessions (8am-10am Sydney time)

Lunchtime session (12–2pm Sydney time)

Late afternoon session (5–7pm Sydney time)

Each session will be facilitated by experienced conflict practitioners and occasional special guests — who bring decades of experience across mediation, coaching, investigation, and organisational conflict resolution.

About your facilitators

Bianca Keys

Bianca is a highly experienced mediator, facilitator, conflict management coach and educator. She has worked exclusively in the conflict resolution/ADR space since 2004. Bianca is passionate about high-quality mediation and conflict resolution services, evidenced by her long-standing practice as a mediator, mediation trainer, and Director on the Mediator Standards Board (now AMDRAS Board) between 2014-2022 (as Chair 2019-2021).

Bianca has been appointed to a number of State, Federal and Industry panels of mediators and conciliators and is available for private engagement. Bianca has worked on the design and management of industry mediation schemes for the Australian franchising, horticulture, produce and grocery, film exhibition/distribution, wine grape growing and sales, and petroleum/service station industries.

She provides mediation services within Australia and internationally specialising in Commercial, Workplaces, Universities, Small Business, Franchising, Retail Leasing, Healthcare, Personal Injury.

Samantha Hardy

Dr Samantha Hardy is the Director and Lead Trainer of the Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.

Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.

In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.

Ready to join?

We invite you to be part of a professional space where you can bring both your expertise and your questions. Because better conversations about workplace conflict help us all do better work.

REGISTER NOW