Ready for Anything: Planning for Challenging Behaviours in Conflict
The Ready for Anything course teaches practitioners how to plan consistent, effective responses to challenging behaviours including emergencies, disruptions, and disconnects.
PROGRAM OVERVIEW
After taking a one hour training to help appreciate challenging behavior and the options for intervention, you will develop your own personal behavior principles using MH Mediate’s Behavior Principles Template. Using this template, you’ll determine your threshold for action and preferred intervention for a wide array of challenging behaviors.
Once you’ve completed your template, you will learn to apply it in the form of behavior guidelines, action plans, follow-up processes, and process adjustments. The training consists of the three sessions detailed below, each with its own takeaway tool. You can also pay a small additional fee to have Dan personally provide you with feedback on your own behavior plan.
A: Appreciate Challenging Behavior (60 min)
Learn the different types of behaviors and all of the potential strategies for addressing them. Explore why personalized principles are preferable to one-sized-fits-all recommendations, and learn the benefits of planning for behaviors in advance.
B: Develop Your Behavior Principles (60 min)
This course revolves around MH Mediate’s Behavior Principles Template. Use this template to determine your threshold for action and preferred intervention across a variety of disruptions, emergencies, and disconnects.
C. Apply Your Principles (60 min)
Now we are ready to communicate our behavior guidelines, address challenges, apply our behavior principles, and adjust our boundaries on a regular basis.
How MH Mediate Developed This Training
MH Mediate’s Challenging Behaviors training was built based on surveys of the New York City mediation community, the national community mediation community, and MH Mediate’s database of thousands of practitioners in the US. This program also incorporates thesis-level work at the Johns Hopkins School of Public Health, reviewing instruments for assessing capacity, insight, and risk of harm. The training shares a behavior-planning tool that has been tested by professionals in a number of fields and improved upon with focus group feedback. These are practices that have been refined through trainings in over ten states, and which were also informed by a review of the academic literature on challenging behaviors in dispute resolution. As robust as this training is in sharing principles, each participant leaves with their own personalized take on how to adjust their practices to remain impartial and effective in responding to behavior challenges. Versions of this program have been offered through NY and MD court programs and through a wide variety of organizations, workplaces, and professional associations.
The Ready for Anything model has been used by mediators around the world and court systems around the United States.
It has been featured in a book published by the American Bar Association, in programs funded by the American Arbitration Association –
International Centre for Dispute Resolution Foundation, and by government agencies and nonprofits including the United States Navy.
Dan is a mediator and mental health expert living with bipolar disorder
Dan Berstein, MHS has spent over fifteen years studying mental health and dispute resolution, and developing tools to help all sorts of mental health stakeholders address concerns about challenging behaviors and accessibility without inadvertently becoming discriminatory. His company, MH Mediate, has helped thousands of people, organizations, and government agencies improve how they talk about mental health, become accessible, and address challenging behaviours.
Dan brings a thorough research background to all of MH Mediate’s programs. He studied at the Wharton School of the University of Pennsylvania, where he was a Wharton Research Scholar and where he focused his studies on decision processes and systems. He holds a master’s degree from the Johns Hopkins School of Public Health, where his work focused on research methodologies. Dan regularly publishes academic work helping people address challenging behaviors and prevent accidental discrimination.
I WANT TO BE READY FOR ANYTHING!
Course registration: AU$450+GST (if applicable)
To also receive individualised feedback on your personal behavior plan from Dan: AU$75+GST (if applicable). (THIS IS FREE FOR PEOPLE WHO REGISTER BEFORE THE END OF SEPTEMBER 2024!)
